Shipping policy

For all Webshop product order queries:
email: orders@waterbabies.co.uk
call: 0845 528 0248 (for product orders only. For swimming lesson inquiries, please contact your local Water Babies branch. You can find their details here.)

Office hours are 9-5 Monday - Friday

Orders are delivered Monday - Friday
We don't deliver on weekends or Bank holidays
Unfortunately we are unable to offer Express delivery to Northern Ireland

UK Under £13: £2.50	Applies if the order value is less than £13
UK Standard over £13: £3.99	This is not a guaranteed next day service with parcels usually arriving within 4-6 working days. Please note if you use this service an item is not classed as lost until 10 working days after posting , items can only be re sent or refunded after this date.
UK Express £6.99 (Monday to Friday service only)	Orders received before midday with Express delivery option selected (Mon-Fri) will be delivered the following working day, orders placed after midday (Mon-Fri) will be dispatched the following working day and delivered the day after. Orders placed on Friday may be delivered on Monday or Tuesday depending on what time they were placed. Unfortunately we are unable to offer next day delivery to Northern Ireland. This service will also be automatically applied to any orders £100 and up.